Shipping

When your order has been received fulfillment will take 1 – 4 days, this includes printing/embroidery and packaging.

Once your order has been dispatched you will receive a tracking number if there is one available.

The shipping time depends on your location, but can be estimated as follows:

United States: 3 – 4 business days

Canada: 6 – 10 business days

United Kingdom & Europe: 5 – 10 business days

International: 5 – 20 business days 

In rare circumstances, shipping and fulfillment may take slightly longer. This could be due to peak mail times or a high demand of orders.

In the very rare instance that an item happens to get lost or damaged, please contact us and we will do our best to help you.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Because we always provide you with FREE Shipping. We sometimes send out items in separate packages to slightly reduce shipping costs. This means that on occasion, some of your ordered items may not arrive on the same day.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.

● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@cloudyskiesshop.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

If your order includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@cloudyskiesshop.com.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@cloudyskiesshop.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

Returns

Typically we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@cloudyskiesshop.com within 15 days after receiving your order with your order details and explaining why you would like to return your order. We will review the return request and send further instructions if the return is approved. All returns must be in original condition with packaging intact.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Processing returns may take several business days from the day we receive your return. We will email you confirmation on receipt of the return and also once the refund has been processed. You will be credited via your original payment method 7-10 days after your refund has been approved.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@cloudyskiesshop.com with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@cloudyskiesshop.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!